Terms & Conditions
All items displayed on the site are inclusive of VAT. All transactions are made in pounds sterling. Prices can be subject to alteration without prior notice. We do not have the facility for VAT free shopping online, and cannot refund any VAT for online orders delivered to the Channel Islands or outside of the EU. In the event of us selling out on an item we will be in touch to offer an alternative, if we don't have anything else for you, a full refund will be given to you. Payment can be made with Mastercard, Visa, Switch & Solo cards.
We deliver all large umbrellas via DHL. A signature is required. If an order is placed before 12pm, we aim to deliver next day. After 12pm, orders will be usually delivered a day later. Overseas deliveries may receive an additional customs charge and/or take longer than the estimated delivery time. This is unfortunately out of our control. DHL are unable to deliver to Russia. We therefore process all orders to Russia via Royal Mail / Parcelforce. A tracking number will be given.
All the information you provide to London Undercover including your email address, delivery address, telephone numbers and credit card details are strictly private and confidential. London Undercover acknowledges that it is bound by the Data Protection Act 1998 and that it will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and we do not sell it to others.
All rights, including copyright, in this website are owned by London Undercover Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission from London Undercover Ltd.