London Undercover ships internationally.
All large umbrellas are delivered by courier via DHL and require a signature.
Tracking information is provided.
Unfortunately we are unable to ship to Russia.
We aim to deliver next day on all orders before 11am. After 11am, orders are usually delivered a day later.
UK DHL EXPRESS [1-2 Days]:
EUROPE - DHL [1-2 Days]:
USA & CANADA - DHL [1-2 Days]:
REST OF THE WORLD - DHL [1-3 Days]:
Days are Working Days. Orders made between Friday at 12pm GMT and Midnight on Sunday will be sent out on Monday
If you are not satisfied with your purchase, then please contact us by email or phone and then return to us within 7 days from the date you received the shipment.
Please return as received with the original receipt. We will either exchange the item, offer site credit or a full refund. Items must be returned in perfect, re-sellable condition as originally recieved.
Please note that we cannot refund any shipping or handling charges unless the goods are proven to be faulty & damaged in transit.
All umbrellas come with a 1 year warranty. If the umbrella is proven to be faulty within that time due to defects in workmanship or materials, we will repair it. After that time a repair charge will apply. Please note we are unable to refund postage either way on items sent in for repair. A 1 year warranty is only applicable to full priced items. Sale items are not covered with a warranty.
Please note accidental damage and misuse of an umbrella is not covered by our warranty. Snapped sticks, broken handles and rib damage from use in strong winds, do not constitute a faulty umbrella or frame. All umbrellas dispatched have gone through thorough testing and quality control. Please read the Umbrella Care section for more information on caring for your umbrella.
We are unable to offer warranty service and repair if proof of purchase is not provided. If the umbrella was not bought from ourselves, it would need to be returned to the place of purchase.
We do not refund/cover the cost of postage on items sent back to London Undercover.