Delivery & ReturnsBack to previous page
DPD (1-2 Days)*
£5 or Free on orders over £50
DPD (1-4 days)
USA & Canada
FedEx (1-3 days)
Rest of the World
FedEx (1-3 days)
If you are not satisfied with your purchase, then please contact us by email. The item will need to be returned within 14 days from the date of purchase. We will need to issue an RMA label in order for you to return the item. Items taken back to store without an RMA label will not be accepted. Should you wish to exchange an item please contact us by email also. Credit will be applied to the amount you initially paid. Should the price of the item you wish to replace it with be higher, additional payment will be required. NB: Engraved/Personalised cannot be returned.
Please return item along with the printed RMA label. Items must be brand new, unused and returned in perfect, re-sellable condition as originally received in their original bag and with all tags still attached. If those requirements are met, we will either exchange the item, offer site credit or a full refund. If those requirements are not met, we reserve the right to deny their return.
If the item is being returned from outside the UK, please make sure that any customs paperwork is marked as 'Returned to Country of Origin' with 'No Commercial Value'. It is VERY important that the original purchase price of the item is NOT declared. We cannot accept any items back that require incorrect duty or taxes to be paid due to wrong information on the customs paperwork. Should this occur, the item will be rejected and returned by the shipping/postal company.
We do not refund/cover the cost of postage on items sent back to London Undercover.
All umbrellas come with a 1 year warranty. If the umbrella is proven to be faulty within that time due to defects in workmanship or materials, we will repair it free of charge. After that time a repair charge will apply. Please see the Warranty section for more information. A receipt MUST be provided for repair work.