Delivery & Returns

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Delivery

Region

Express

Price

Region

UK

Express

DPD (Next day)

Price

£5

Region

Europe

Express

DPD (1-3 days)

Price

£10

Region

USA & Canada

Express

DHL Express (1-3 days)

Price

£20

Region

Rest of the World

Express

DHL Express (1-3 days)

Price

£25

Please note

 

- Orders made between Friday 11am GMT and Midnight on Sunday will be dispatched on Monday.

 

- We aim to deliver Next Working Day in UK on all orders before 11am. After 11am, orders are usually delivered a day later.

 

- Any items with engraving can take an extra 1-3 days although we always aim to dispatch in the next day. 

 

- Days are Working Days and an estimate only. DPD and DHL do not guarantee the quoted time-frame. Any delay is out of our control although we will do everything we can in assisting you with any issues. Please note during busier times of the year like the Christmas period delays may occur. 

 

- All items are delivered by courier via DPD in the UK and Europe and via DHL Express in US & CANADA and Worldwide.

 

- All shipments require a signature. Tracking information is provided.

 

- We are unfortunately unable to deliver to Russia.

For more questions, have a look at the FAQ or Contact us

Returns

1

If you are not satisfied with your purchase, then please contact us by email and then return to us within 14 days from the date you received the shipment.

2

Please return as received with the original receipt. We will either exchange the item, offer site credit or a full refund. Items must be returned in perfect, re-sellable condition as originally received.

3

We do not refund/cover the cost of postage on items sent back to London Undercover.

4

All umbrellas come with a 1 year warranty. If the umbrella is proven to be faulty within that time due to defects in workmanship or materials, we will repair it. After that time a repair charge will apply. Please see the Warranty section for more information.

Do you have any more questions?

See FAQs
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