Yes. We ship around the world. The costs of shipping can be found here.

Unfortunately we are currently unable to ship to Cyprus, Greece, Malta and Russia and in some cases, remote area locations. 

We do not offer Tax Free in our physical store.

However, if you are ordering online from outside the UK, UK VAT will be deducted at Checkout.

Orders to the EU under €150 will have the destination's Tax added at Checkout. No additional charges will be due after that point.

Orders to the EU over €150 will have tax removed at checkout. Any customs or duties applicable will be calculated and charged on arrival in your destination country. 

Orders to the US, Canada and Rest of the World will have tax removed at checkout. Duties and Taxes may be applicable on arrival in your destination country.

All next day orders received before 1pm will be processed the same working day. All next day orders placed after 1pm will be despatched the following working day. Orders placed with 2-3 day delivery will be processed in line with this. 

A full summary can be found on our Delivery page here.

A full run down is available on our Personalisation page.

Telescopic and City Gent Umbrellas are engraved on the metal Tip Cup.

City Lux Umbrellas are foil embossed on the leather fastener as default but an option to engrave on the metal Tip Cup is also available. Our Solid Stick Umbrellas are engraved on the Silver collar.

In general the problem will lie with the credit card or bank you are using. Most of the time payments do not go through because they have failed the 3D secure stage. 

3D secure is the additional verification part of the transaction which you set up with your bank. It requires you to enter a password or PIN. The transaction will fail if 3D Secure has not previously been set up or if you have entered the wrong password or PIN.

The other common problem comes from attempting a transaction from outside the UK. It is very common for banks to block international payments as a security measure. 

A simple call to your bank or card company to verify that you are indeed attempting or order from overseas will allow them to remove the block and re-attempt your purchase. 

The quickest solution is to pay via PayPal at checkout. You do not need to have a PayPal account, it can also act as a gateway to complete your transaction using any of your credit cards.

It is rare we have an issue with our website, but in the event of an error please email [email protected].

You will receive an email confirmation as soon as your order has completed. Please check any junk filters if you have not received anything.

Each and every export is unique. Charges depend on your local customs office and country.

If you would like to return or exchange your order, please contact us by email within 14 days of the date of purchase. We will need to issue an RMA label in order for you to return the item. Items taken back to store without an RMA label will not be accepted. 

Yes, we are unable to cover the return shipping in either direction. 

As soon as we have received the returned item and it has been checked and confirmed to be unused and in re-sellable condition we will process the amount.  It will then take 1-5 days to appear back into your account depending on the card company you are using.

If it has arrived damaged or faulty then please contact us immediately. 

Yes. Please download our Repairs Form. All the information you should need is on there. NB: we can only repair our own umbrellas.

Yes, please view our warranty information here

Each and every umbrella that requires repair is different. We need to inspect the umbrella to give you an accurate cost. There is, however, a rough price guide on the repairs form that you will need to complete before you send your item to us. Please note, we do not make money on repairs our aim is to simply get you back up and running. 

We will happily take responsibility for any issues that are down to fault or poor craftsmanship. Such issues generally arise at the beginning of its life which is why we have a 1 year warranty. We unfortunately cannot be there to guide you throughout the relationship with your umbrella. It is the customer’s responsibility to care for the umbrella as instructed. We cannot cover any issues caused from misuse or wear and tear. 

Before the turn of the century, there were umbrella repairers dotted throughout London. You would take your umbrella in to be serviced in the same way you would have your shoes fixed and re-heeled. Shoe repairers still exist but umbrella repairers are a thing of the past. Within time even a beautifully-made pair of British Brogues may require some attention. The same applies to our umbrellas. 

Our returns and repairs rate is extremely low because we take pride and care in making a quality product. If you follow all our tips on Umbrella Care, you will minimise the risk of your umbrella needing attention. That care is the key to making your product last a lifetime. 

We can replace Ferrules and Leather Fasteners (and brass parts). We do not offer spare ribs, handles or sticks. If you require those parts for your umbrella , it will need to be returned to us for repair.

We collate all umbrellas and take them in for repair at the end of each month. From that point it generally takes a further 2-4 weeks depending on when the repair is scheduled in. If we require specific parts that are not in stock, this may take longer. 

We do not offer gift wrapping, however we do offer gift bags with a gift note for a small additional cost.

We are unaware of any 3rd party umbrella repairers.

In general umbrellas are classified as personal items and allowed as carry on. They can also be checked in. It is best to double check with the Airline first. Should you be purchasing from our London store and wishing to fly back with it, we can give you a travel box (with handle).

An illustrated guide is available here

We will usually indicate on the product page an estimate of when the item will be back in stock. If this is not the case, please email us

We do not take pre-orders but you can sign up for an email notification as soon as the item is back in stock. They are then available on a first come, first serve basis.

Please visit our stockists page.

Yes, and we may be able to offer you a discount on larger orders. Please email us with your enquiry. 

We do not make bespoke one-off / single-unit umbrellas. We do make larger bespoke orders (see below).

We do make specials & corporate umbrellas in larger quantities (100+). If you are interested in this service, please contact our bespoke team. 

We are always interested in supplying great stockists around the world. If you feel your store could be a good fit then please email our Wholesale team.

Please provide as much information as possible about your store, location, brand-mix and any images you may have.

We take Visa, MasterCard, Maestro, American Express, Union Pay , JCB and PayPal.

Gift Cards will be available shortly. 

As we make an effort to ship items as soon as we can, it is safer to make sure you choose the correct item first time.

If you have made a mistake please email [email protected] and we will make every effort to amend your order should it still be with us.

Any items bought from one of our stockists will need to be returned directly to them.