Terms & Conditions

Payment

All items displayed on the site are inclusive of VAT. All transactions are made in pounds sterling. Prices can be subject to alteration without prior notice. We offer VAT free shopping online only. VAT of 20% will be deducted at checkout for online orders going to the Channel Islands or outside of the EU. In the event of us selling out on an item we will be in touch to offer an alternative, if we don't have anything else for you, a full refund will be given to you. Payment can be made with Mastercard, Visa, American Express, Switch, Solo & PayPal.

Privacy

All the information you provide to London Undercover including your email address, delivery address, telephone numbers and credit card details are strictly private and confidential. London Undercover acknowledges that it is bound by the Data Protection Act 1998 and that it will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and we do not sell it to others.

Delivery

We deliver all items via DPD and DHL. A signature is required. If an order is placed before 11am, it will be shipped that day. After 11am, orders will be usually shipped a day later.

Orders made between Friday 11am GMT and Midnight on Sunday will be dispatched on Monday. Personalised/Engraved items require an extra 1-3 days on top of quotes delivery time to carry out the service. 

Days are Working Days and an estimate only. The courier does not guarantee the quoted time-frame. Please note the next day service is our standard service, it is not guaranteed and any delay is out of our control. We will do everything we can to assist you with any issues. If the item is not delivered next day or in the quoted time-frame, customers are not entitled to a delivery refund. Please note during busier times of the year like the Christmas period delays may occur. 

Overseas deliveries may receive an additional customs charge and/or take longer than the estimated delivery time. This is unfortunately out of our control. In addition, items purchased as gifts overseas will have the invoices within the package. We are unfortunately unable to deliver to Russia.

Any items lost or damaged in transit are the responsibility of DHL. London Undercover will assist in all investigations should this situation arise. However, all claims will be at the discretion of DHL. All claims must be submitted in writing to DHL within twenty eight (28) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Should an item be lost in transit and proved after investigation, a replacement will be sent out - we are unable to offer direct refunds on lost items.

All umbrellas sent out are checked several times for faults and cosmetic damage and photographed before they are packaged. Please note: Wood is a natural material. Colour may vary from photographs seen on our website. Natural Markings in the wood do not constitute a faulty or damaged product.

We are unable to refund worn/used items. We are also unable to refund Monogrammed / Engraved / Personalised Umbrellas. All sales using this service are final.

Warranty & Repair Service

A 1 year warranty and repair service is only applicable to full priced items. Clearance items are not covered nor can they be repaired. 

Proof of purchase MUST be provided.

For more information, please click here

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